Last updated: 29 July 2026

 

Tommy Atkins Music respects your privacy and is committed to protecting your personal information. This Privacy and Cookie Policy explains how we collect, use, store and protect your information when you visit tommyatkinsmusic.com, make a purchase, contact us or subscribe to receive emails from us.

 

Please read this policy carefully. If you have any questions, you can contact us using the details below.

 

1. Who we are

For the purposes of UK data protection law, the data controller responsible for your personal information is:

Thomas Beattie, trading as Tommy Atkins Music
Email: tommyatkinsmusic@gmail.com
Website: tommyatkinsmusic.com

In this policy, “we”, “us” and “our” mean Tommy Atkins Music.

 

2. The information we collect

We may collect and process the following categories of personal information.

Information you provide directly

This may include:

• your name;

• email address;

• billing address;

• delivery address;

• telephone number;

• order and purchase details;

• information you provide when contacting us;

• information you provide when signing up for our mailing list;

• marketing preferences;

• information you provide when entering a competition, promotion or other activity.

Payment information

Payments may be processed by a third-party payment provider. We do not normally store your full payment-card details.

The payment provider may collect and process information such as your name, payment-card details, billing address, payment status and transaction information in accordance with its own privacy policy.

Information collected automatically

When you use our website, we may automatically collect certain technical and usage information, including:

• IP address;

• browser type and version;

• device type;

• operating system;

• pages visited;

• dates and times of visits;

• referring websites or links;

• interactions with website features;

• cookie and similar-technology information.

The information collected will depend on the technologies and services used on the website and the choices you make through our cookie settings.

 

3. How we use your information

We may use your personal information to:

• process and fulfil orders;

• take payment or confirm that payment has been made;

• provide products, digital content, tickets or other services you have requested;

• deliver physical purchases;

• send order confirmations, receipts, dispatch updates and other service communications;

• respond to enquiries and provide customer support;

• manage refunds, cancellations, returns or complaints;

• maintain business and financial records;

• prevent fraud, misuse and security incidents;

• maintain, protect and improve our website and services;

• understand how visitors use our website, where you have permitted relevant analytics technologies;

• send marketing emails where you have opted in or where another lawful basis applies;

• administer competitions, promotions or other activities;

• comply with legal, regulatory and tax obligations;

• establish, exercise or defend legal claims.

We will not use your information for purposes that are incompatible with the purposes described in this policy unless we are permitted or required to do so by law.

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4. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on the following.

Contract

We process information where necessary to enter into or perform a contract with you. This includes processing purchases, taking payment, delivering products, providing digital content and communicating with you about your order.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, tax, record-keeping and other regulatory requirements.

Legitimate interests

We may process information where necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

• operating and improving our business and website;

• responding to customer enquiries;

• maintaining website and account security;

• preventing fraud and misuse;

• protecting our legal rights;

• keeping appropriate business records;

• understanding and improving the performance of our website.

Where we rely on legitimate interests, we consider the potential impact on your rights and take appropriate steps to protect your information.

Consent

We may rely on your consent for certain activities, including marketing emails where consent is required and non-essential cookies or similar technologies.

You may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before you withdrew it.

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5. Purchases and customer communications

When you make a purchase through our website, we use your information to process and fulfil your order.

This may include:

• confirming your purchase;

• processing payment through our payment provider;

• arranging delivery;

• sending order, dispatch or service updates;

• responding to questions about your purchase;

• handling refunds, cancellations, returns or complaints;

• maintaining records required for accounting, tax and legal purposes.

Transactional and service communications are not normally marketing communications. For example, we may email you to confirm an order, provide delivery information or respond to a customer-service request even if you have chosen not to receive promotional emails.

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6. Email marketing

We may send you emails about Tommy Atkins Music, including news, releases, music, live dates, merchandise, events, offers and other updates.

Where required, we will ask for your clear and affirmative consent before sending marketing emails. Marketing consent will not be pre-ticked or bundled with unrelated terms.

You may unsubscribe at any time by:

• clicking the unsubscribe link in a marketing email; or

• emailing tommyatkinsmusic@gmail.com.

We will process unsubscribe requests as soon as reasonably practicable. You may still receive essential transactional or service communications relating to purchases or other services you have requested.

Where permitted by applicable law, we may send marketing communications to existing customers under the “soft opt-in” rules. If we rely on this, we will only do so where the legal conditions are met and you were given a clear opportunity to refuse marketing when your information was collected and in every subsequent marketing message.

We may retain limited information, such as your email address and unsubscribe status, to ensure that we respect your request not to receive further marketing.

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7. Who we share your information with

We may share personal information with trusted third parties where necessary to operate our website and provide our products or services.

These may include:

• website-hosting and website-management providers;

• ecommerce and online-store providers;

• payment processors;

• email marketing and mailing-list providers;

• delivery and postal services;

• cloud-storage and technology providers;

• analytics and website-performance providers;

• professional advisers, including accountants, lawyers and insurers;

• government authorities, regulators or law-enforcement bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we require appropriate contractual and organisational safeguards. Some providers may act as independent data controllers and process information under their own privacy policies.

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8. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will use appropriate safeguards where required by law. These may include:

• an adequacy regulation;

• the UK International Data Transfer Agreement;

• the UK Addendum to the EU Standard Contractual Clauses;

• another lawful transfer mechanism recognised under UK data protection law.

You can contact us if you would like further information about the safeguards used for a particular transfer.

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9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, reporting and dispute-resolution requirements.

Retention periods may vary depending on the type of information and why we hold it.

For example:

• purchase and transaction records may be retained for the period required by tax, accounting or other applicable laws;

• customer-service correspondence may be retained for as long as necessary to manage the enquiry and protect our legal interests;

• marketing information may be retained while you remain subscribed or until you withdraw consent or object, subject to limited suppression records;

• cookie information may be retained for the period specified in our cookie settings or by the relevant technology provider.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it.

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10. Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your information;

• request restriction of certain processing;

• object to certain processing, including direct marketing;

• request the transfer of information to you or another organisation where the right to data portability applies;

• withdraw consent where we rely on consent;

• complain to the UK data protection regulator.

You may exercise your rights by contacting us at:

tommyatkinsmusic@gmail.com

We may need to verify your identity before responding to a request. We will respond within the timescales required by applicable law.

You have the right to object at any time to the use of your personal information for direct marketing. If you object, we will stop using your information for that purpose.

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11. Complaints

If you have concerns about how we use your personal information, please contact us first at:

tommyatkinsmusic@gmail.com

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

The ICO’s website is available at:

ico.org.uk

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12. Security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, internet transmission or storage system can be guaranteed to be completely secure. You should take reasonable care when using the internet and protect your account credentials and devices where applicable.

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13. Children’s information

Our website is not intended to knowingly collect personal information from children where parental consent is required by law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at tommyatkinsmusic@gmail.com and we will investigate and take appropriate action.

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14. Third-party websites and services

Our website may contain links to third-party websites, social-media platforms, music-streaming services, ticketing services or other external services.

We are not responsible for the privacy practices or content of third-party websites. You should review the privacy and cookie policies of those services before providing personal information.

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15. Cookies and similar technologies

What are cookies?

Cookies are small text files placed on your device when you visit a website. They can help websites function, remember preferences, improve performance and understand how visitors use a site.

We may also use similar technologies, such as pixels, tags, local storage or software-development tools. In this policy, “cookies” includes these similar technologies where appropriate.

Types of cookies we may use

Strictly necessary cookies

These cookies are necessary for the website to function properly.

They may be used to:

• provide essential website functionality;

• maintain security;

• remember items in a shopping basket;

• enable checkout;

• manage website traffic;

• remember cookie-consent choices.

Because these cookies are necessary for the operation of the website or a service you have requested, they may be used without consent where permitted by law.

Preference or functionality cookies

These cookies may remember choices you make, such as language, region or other website preferences.

Where these cookies are not strictly necessary, we will request consent before using them.

Analytics cookies

Analytics cookies help us understand how visitors use the website. They may collect information about pages visited, website interactions, device information and general usage patterns.

We will request consent before placing or accessing non-essential analytics cookies.

Marketing or advertising cookies

Marketing cookies may be used to measure advertising performance, understand user interests or show relevant advertising.

We will request consent before using non-essential marketing or advertising cookies.

Cookie consent

When you first visit our website, you may be shown a cookie banner or preference tool.

You can usually choose to:

• accept all cookies;

• reject non-essential cookies; or

• manage your cookie preferences.

Non-essential cookies will not be placed or accessed unless you provide the required consent.

You may withdraw or change your consent at any time through the website’s cookie settings or preference tool.

You can also manage cookies through your browser settings. Please note that blocking or deleting certain cookies may affect the functionality of the website, including shopping-basket or checkout features.

Cookie details

The specific cookies used by the website may change when website features, ecommerce services, analytics tools or third-party integrations are added, removed or updated.

Where a cookie-management tool is available, it should provide current information about the cookies in use, including, where applicable:

• cookie name;

• provider;

• purpose;

• category;

• duration;

• whether the cookie is first-party or third-party.

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16. Changes to this policy

We may update this Privacy and Cookie Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will be published on tommyatkinsmusic.com. The “Last updated” date at the top of this policy shows when it was most recently revised.

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17. Contact us

If you have questions about this Privacy and Cookie Policy or how we handle personal information, please contact:

Thomas Beattie
Trading as Tommy Atkins Music
Email: tommyatkinsmusic@gmail.com
Website: tommyatkinsmusic.com